
What’s in the Cool Dog Summer Kit
- ✓ ChillMat™ ice-silk cooling mat — quilted, machine washable, no gel or water
- ✓ Your choice of size — S, M or L
- ✓ Multi-pet homes: add a second mat any time — sizes can be mixed.
The 60-Night Cool-Dog Promise
- 60 nights to decide. If your dog doesn’t take to their mat, send it back — used is fine — for a full refund. We refund your return postage too.
- Size guarantee. If the size doesn’t suit your dog, we exchange it free — we cover return postage.
- Arrived damaged? We replace or refund it, and we pay the return postage.
- 12-month fabric guarantee. If the stitching or fabric fails in normal use, we replace your mat once.
Questions before you order? Email info@karakusllc.com — we reply within one business day.
Duties and import taxes covered (DDP) · Summer launch pricing ends 31 October 2026
ChillMat™ vs. gel mats
Same job, very different build. Here is what actually changes your dog's afternoon.
|   | ChillMat™ | Gel mats |
|---|---|---|
| Cooling layer | ||
| Cleaning | ||
| Size guide S / M / L | ||
| 60-night Cool-Dog Promise |
Everything pet parents ask us before their first order.
Questions, answered
How long does delivery take?
How long does delivery take?
Orders are prepared in 1–3 business days and shipped directly from our manufacturing partner in China — most orders arrive in Australia within 2–3 weeks (10–16 business days). Shipping is free over A$49 — every ChillMat qualifies — otherwise it’s a flat A$9.95. Orders under A$1,000 are duty-free in Australia, so there is nothing extra to pay when your parcel arrives.
Do I need to freeze it, add water or plug it in?
Do I need to freeze it, add water or plug it in?
No. There is no gel, no water and no power needed. The quilted ice-silk surface feels cool to the touch and the mesh backing lets air flow through — just unroll it wherever they like to nap.
What if my dog chews it?
What if my dog chews it?
ChillMat is made from soft quilted fabric with bound edges, but no mat is chew-proof. Supervise the first few uses and take it away if your dog starts mouthing it. If it arrives damaged, email info@karakusllc.com and we will replace it.
What if it is not right for us?
What if it is not right for us?
You have 60 nights to return it — used is fine. Email info@karakusllc.com and we will arrange the return and refund, and we refund your return postage too. This is in addition to your rights under the Australian Consumer Law.
What exactly is in the kit?
What exactly is in the kit?
You get the ChillMat™ ice-silk cooling mat in the size you choose. Multi-pet homes can add a second mat any time — sizes can be mixed.
What if the size isn't right?
What if the size isn't right?
Covered by our size guarantee: if the size does not suit your dog, we exchange it free of charge and we cover the return postage. Email info@karakusllc.com within 60 nights.
Give them the cool spot they keep looking for.
60-night Cool-Dog Promise · duties and import taxes covered (DDP)