Refund policy

Refunds — the 60-Night Cool-Dog Promise

If a PawFresco mat is not right for you, or your pet will not use it, email nexontrllc@gmail.com within 60 days of delivery with your order number. Used is fine.

Keep the mat

We refund the full product price without requiring you to send the mat back. You keep it. There are no return shipping or restocking fees, and no return label is needed.

How to request a refund

Email nexontrllc@gmail.com with your order number. We confirm the refund by email and issue it to your original payment method. Please allow 5–10 business days for your payment provider to process it.

Wrong size

Contact us within 60 days of delivery. We will help you under our refund promise; you keep the mat.

12-month fabric guarantee

If the stitching or fabric fails in normal use within 12 months, we will replace your mat once.

Damaged, faulty or wrong item

Email us with your order number and photos of the item and packaging. We arrange a replacement or refund without requiring the mat back.

Your consumer rights

This voluntary promise is in addition to your rights under the Australian Consumer Law and does not limit those rights.